I STILL HATE VONAGE

Dear MP,

Thank you for contacting Vonage, the award winning digital phone service!

I understand that you are concerned about the Disconnection fee.

I can only imagine how frustrated you must be with us at this point. My sincere apologies for the time you have spent dealing with this issue.

I checked our records and found that you have disconnected your account on Jun 22, 2009. which is outside our 30 day Money Back Guarantee period. Hence you have been charged for the disconnection fee and rebate recovery fee.

I understand how you can be upset these fees being incurred. However; I would like to explain why we assess these charges. These fees cover the costs associated with disconnecting your account including, deprovisioning your account, returning the phone number to our carriers, and any cost of porting out of your number.

If you have any questions, your Vonage team is available to assist you 24 hours a day, 7 days a week. Contact us whenever and however it suits you!

- On-Line Support Center at http://www.vonage.com/support.php
- Contact Us at http://www.vonage.com/help_contactus.php
- Or call Toll-Free at 1-VONAGE-HELP (1-866-243-4357)

If you call us for Technical Support, in order for our highly trained specialists to successfully assist you, it is highly recommended that you are near the Vonage phone adapter you are calling about and in the location you intend to use your Vonage service.

Thanks again for choosing Vonage, a better phone service for less!

Sincerely,

Karthi
Vonage Customer Care

> [Mon. Jun. 22 22:02:48 2009]:
>
>
> First Name: M
>
> Last Name: P
>
> Email:
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> Account Number:
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> Vonage Phone Number:
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> Phone Adapter: Vonage V-Portal
>
> Detailed Description of Inquiry:
>
> I think your cancellation fees are ridiculous especially considering
> the millions, like me, who are unemployed and have to cancel
> service due to financial hardship. Companies like Vonage are
> making the lives of the unemployed much harder than it should be
> and already is. Please lower your cancellation fees and waive them
> for those who are unemployed. In these times and with those
> cancellation charges, Vonage is an unfeeling corporate giant.
>
>
>