Dear Michelle,
Greetings from iTunes Store Customer Support. My name is NAME.
I understand that you would like to re download an audiobook "I Shall Wear Midnight " that you purchased previously. I am sure you are anxious at this time and I would be glad to help you on this matter.
Michelle, I've reviewed your account and I see that two re grants already been placed on your account and also this content you reported is now too old so that I can have an option to re post this item for you. Please accept my kind apologies on this matter. I wouldn't be able to assist further to get this item back on your account.
Again I apologize for the limited assistance that I could provide you on this matter. Please let me know if you have any other questions or concerns. Thank you for you interest in iTunes Store. Have a great day!
Sincerely,
NAME
iTunes Store/Mac App Store Customer Support
http://www.apple.com/support/
I work Sunday, Monday and Thursday to Saturday, 07:00 AM to 04:00 PM CST.
Thank you for allowing me the opportunity to assist you.
WTH??? I can't access material I purchased because it is old? What? I am buying from Amazon from now on. I don't need this bullshit.
If he is so glad to help me on this matter, then why can't he actually help?
Apple and iTunes SUCK.
3 comments:
That does suck...and makes no sense whatsoever!
totally. amazon from now on
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